Privacy Policy
At Firefinch Software Ltd, we’re committed to protecting and respecting your privacy.
This Policy explains when and why we collect personal information from website visitors, how we use it, and under what conditions we may disclose it to others. It also outlines how we keep your information secure and how you can request a copy or deletion of your personal data.
We may change this Policy from time to time so please check this page occasionally to ensure that you’re happy with any changes. By using our website, you’re agreeing to be bound by this Policy.
Any questions regarding this Policy and our privacy practices should be sent to us using the following details:
Firefinch Software Ltd
5 South Gyle Crescent Lane, Edinburgh, EH12 9EG.
T +44 (0) 131 549 9549
E website@firefinch.io
How do we collect information from you?
We collect information about you when you interact with our website, specifically when you fill out any contact forms.
What type of information is collected from you?
The personal information we collect may include: your full name, job title, company affiliation, contact details (phone number and email address), technical identifiers such as IP address, and usage data showing how you interact with our website, including which pages you visit and when.
Website recording
Like many other websites, the Firefinch website uses cookies. ‘Cookies’ are small pieces of information sent by an organisation to your computer and stored on your hard drive to allow that website to recognise you when you visit. They collect statistical data about your browsing actions and patterns and do not identify you as an individual. For example, we use cookies to store your country preference. This helps us to improve our website and deliver a better more personalised service.
It is possible to switch off cookies by setting your browser preferences. For more information on how to switch off cookies on your computer, visit our full cookies policy. Turning cookies off may result in a loss of functionality when using our website.
Use of ‘cookies’
Plausible and Google Analytics
We use cookies to collect anonymous information about how visitors use our site, including the number of visitors to the site, where visitors have come to the site from and the pages they visited. This data helps us compile reports and improve the site. For more information, see the Plausible Analytics Privacy Policy | Plausible Analytics and Google Analytics privacy policy.
How is your information used?
We may use your information to:
- Contact you regarding queries raised in the contact form;
- Seek your views or comments on the services we provide;
- Notify you of changes to our services;
- Send you communications which you have requested and that may be of interest to you.
- These may include information about campaigns, appeals, other fundraising activities, promotions of our associated companies services;
- Process a grant or job application.
We review our retention periods for personal information on a regular basis. We are legally required to hold some types of information to fulfil our statutory obligations. We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us.
Who has access to your information?
We will not sell or rent your information to third parties.
We will not share your information with third parties for marketing purposes.
Third Party Service Providers working on our behalf: We may pass your information to our third party service providers, agents subcontractors and other associated organisations for the purposes of completing tasks and providing services to you on our behalf (for example for marketing, sales and customer service purposes).
However, when we use third party service providers, we disclose only the personal information that is necessary to deliver the service and we have a contract in place that requires them to keep your information secure and not to use it for their own direct marketing purposes. Please be reassured that we will not release your information to third parties beyond the company for them to use for their own direct marketing purposes, unless you have requested us to do so, or we are required to do so by law, for example, by a court order or for the purposes of prevention of fraud or other crime.
We may transfer your personal information to a third party as part of a sale of some or all of our business and assets to any third party or as part of any business restructuring or reorganisation, or if we’re under a duty to disclose or share your personal data in order to comply with any legal obligation or to enforce or apply our terms of use or to protect the rights, property or safety of our supporters and customers. However, we will take steps with the aim of ensuring that your privacy rights continue to be protected.
Your choices
You can choose whether to receive information from us. We do not contact visitors based solely on website visits. When you complete one of the contact forms on our website, you consent to receiving marketing communications from us via email or phone.
How you can access and update your information
The accuracy of your information is important to us. You have the right to request a copy of the information we hold about you so that you can ensure its accuracy. You can do this by sending an email to the administrator and request the information held about you;
T +44 (0) 131 549 9549
E website@firefinch.io
Right to erasure
Firefinch Software will only hold information that we have a legitimate reason to process. All information that is no longer relevant or necessary is deleted.
Under Article 17 of the UK GDPR, individuals have the “right to be forgotten,” allowing you to request the erasure of your personal data at any time. This right applies only to data held at the time of the request, not future data. We will respond to erasure requests within one month to inform you whether we have erased your data or must decline the request because the information we hold is necessary. For example, due to legal obligations.
Security precautions in place to protect the loss, misuse or alteration of your information
When you give us personal information, we take steps to ensure that it’s treated securely. When you are on a secure page, the lock icon can be found in the web browser address bar shows that the website you are on is using HTTPS (Hypertext Transfer Protocol Secure).
Non-sensitive details (your email address etc.) are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems
Profiling
We may analyse your personal information to create a profile of your interests and preferences so that we can contact you with information relevant to you. We may make use of additional information about you when it is available from external sources to help us do this effectively. We may also use your personal information to detect and reduce fraud and credit risk.
Links to other websites
Our website may contain links to other websites run by other organisations. This privacy policy applies only to our website‚ so we encourage you to read the privacy statements on the other websites you visit. We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our website.
In addition, if you linked to our website from a third party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party site and recommend that you check the policy of that third party site.
16 or Under
We are concerned to protect the privacy of children aged 16 or under. If you are aged 16 or under‚ please get your parent/guardian’s permission beforehand whenever you provide us with personal information.
International Data Transfers
As part of the services offered to you through this website, the information which you provide to us may be transferred to countries outside the United Kingdom (UK). By way of example, this may happen if any of our servers are from time to time located in a country outside of the UK. These countries may not have similar data protection laws to the UK. By submitting your personal data, you’re agreeing to this transfer, storing or processing. If we transfer your information outside of the UK in this way, we will take steps to ensure that appropriate security measures are taken with the aim of ensuring that your privacy rights continue to be protected as outlined in this Policy.
Our Company
Firefinch Software Ltd
5 South Gyle Crescent Lane, Edinburgh, EH12 9EG.
T +44 (0) 131 549 9549
E website@firefinch.io
Review of this Policy
We keep this Policy under regular review. This Policy was last updated on December 10, 2024